Privacy Policy

Last updated: September 8, 2026

This Privacy Policy explains how PELMORI collects, uses, shares, stores, and protects personal information when you visit pelmori.com, place an order, create an account, submit a review, contact us, or otherwise use our store and services.

PELMORI is committed to handling personal information responsibly and in accordance with applicable privacy and data-protection laws.

Nothing in this policy limits any privacy rights you have under mandatory law.

1. Who We Are

PELMORI Email: pelmoristore@gmail.com

For the purposes of applicable data-protection law, PELMORI is responsible for the personal information described in this policy where we determine how and why that information is processed.

Our online store is powered by Shopify.

2. Personal Information We May Collect

The information we collect depends on how you interact with PELMORI.

We may collect the following categories of information:

Contact Information

• Name
• Email address
• Telephone number
• Billing address
• Shipping address

Order and Transaction Information

• Products purchased
• Products viewed
• Products added to cart
• Order number
• Order status
• Purchase history
• Returns
• Refunds
• Exchanges
• Shipping and fulfillment information

Payment Information

Payments are processed through Shopify and the payment providers offered during checkout.

PELMORI generally does not directly store complete payment-card details such as full credit-card numbers.

We may receive transaction information such as:

• Payment status
• Payment method
• Transaction reference
• Refund information

Account Information

If customer accounts are available, we may process information associated with your account, such as:

• Email address
• Account preferences
• Order history
• Account settings

Communications

If you contact us, we may collect information contained in your communication, including:

• Emails
• Customer-support requests
• Return requests
• Product questions
• Complaints
• Other correspondence

Reviews and User Content

If you submit a product review, we may process:

• Reviewer name or chosen display name
• Review text
• Star rating
• Submitted photographs or videos
• Information needed to moderate or verify the review

Where available, customers may choose to display a review publicly using Anonymous rather than their personal name.

Device and Usage Information

When you use our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Cookie identifiers
• Website activity
• Pages viewed
• Referring pages
• Approximate geographic information
• Interactions with advertisements or marketing

3. How We Collect Personal Information

We may collect information:

• Directly from you
• Automatically when you use our website
• Through Shopify
• Through payment providers
• Through fulfillment and shipping providers
• Through review, analytics, advertising, and customer-support services
• From other service providers used to operate the store
• Where otherwise permitted by law

4. How We Use Personal Information

We may use personal information to:

Process and Fulfill Orders

Including to:

• Confirm orders
• Process payments
• Arrange fulfillment
• Ship products
• Provide tracking
• Handle returns
• Issue refunds
• Resolve delivery issues

Provide Customer Support

Including responding to:

• Product questions
• Shipping questions
• Return requests
• Complaints
• Account questions
• Other customer inquiries

Operate and Improve PELMORI

We may use information to:

• Maintain the website
• Improve store performance
• Understand how customers use the store
• Improve products and customer experience
• Diagnose technical problems
• Maintain security

Prevent Fraud and Misuse

We may process information to:

• Detect suspicious transactions
• Prevent fraud
• Protect customer accounts
• Protect our systems
• Investigate misuse
• Enforce our Terms and policies

Marketing and Advertising

Where permitted, we may use personal information to:

• Send promotional emails
• Measure advertising performance
• Show advertisements
• Understand whether advertisements lead to visits or purchases
• Create or improve advertising audiences
• Personalize marketing

Where consent is legally required, we will rely on consent before using non-essential cookies or similar technologies for these purposes.

Legal and Regulatory Purposes

We may process information where necessary to:

• Meet accounting obligations
• Meet tax obligations
• Respond to valid legal requests
• Keep required business records
• Establish or defend legal claims
• Comply with applicable laws

5. Legal Bases for Processing

Where the GDPR, Norwegian privacy law, UK GDPR, or similar requirements apply, we may rely on one or more of the following legal bases.

Performance of a Contract

For example, we need customer and delivery information to process and deliver an order.

Legal Obligations

We may need to retain or process information for tax, accounting, consumer-protection, fraud-prevention, or other legal requirements.

Legitimate Interests

We may process information where reasonably necessary for legitimate business interests such as:

• Store security
• Fraud prevention
• Customer service
• Website improvement
• Business administration
• Measuring store performance

We will consider the impact on your privacy where applicable.

Consent

We may rely on consent for certain processing, including some:

• Marketing communications
• Advertising cookies
• Analytics cookies
• Personalization technologies

Where processing is based on consent, you may withdraw that consent as permitted by law.

6. Shopify

PELMORI's online store is hosted by Shopify.

Shopify processes personal information in connection with operating the ecommerce platform, checkout, accounts, fraud prevention, payments, and other Shopify functionality.

Information you provide through PELMORI may therefore be transmitted to and processed by Shopify.

In some circumstances, Shopify processes information on behalf of PELMORI. Shopify may also be responsible for certain processing that it performs for its own services and purposes.

7. Other Service Providers

We may disclose personal information to service providers where reasonably necessary to operate PELMORI.

These may include:

• Payment processors
• Fulfillment providers
• Suppliers
• Warehouses
• Shipping carriers
• Customs providers
• Review platforms
• Email providers
• Analytics providers
• Advertising providers
• Fraud-prevention providers
• Customer-support providers
• IT and hosting providers
• Professional advisers

These providers receive information only as necessary for the relevant purpose or as otherwise permitted by law.

8. Fulfillment and Shipping

PELMORI may use third-party suppliers, fulfillment facilities, warehouses, and carriers.

To fulfill an order, information such as your:

• Name
• Delivery address
• Contact information
• Ordered products

may be shared with the parties necessary to prepare and deliver the order.

Because some fulfillment partners may operate outside Norway or the EEA, this can involve international processing of personal information.

9. Advertising and Data Sharing

We may use advertising and analytics services to understand store performance and advertise PELMORI.

Depending on applicable law, certain transfers of information for personalized advertising may be legally characterized as a:

• Sale
• Sharing of personal information
• Use for targeted advertising

Eligible customers may use our Your Privacy Choices page to submit an applicable opt-out request.

Where recognized and legally required, we may also respond to supported browser privacy signals such as Global Privacy Control.

10. Cookies and Similar Technologies

PELMORI, Shopify, and our service providers may use cookies, pixels, tags, local storage, or similar technologies.

These technologies may be used for:

Essential Functions

• Shopping cart functionality
• Checkout
• Security
• Account login
• Fraud prevention

Analytics

To understand how visitors interact with the store.

Advertising

To measure campaigns and provide advertising where permitted.

Preferences

To remember settings and improve the shopping experience.

Where applicable law requires consent for non-essential technologies, available cookie controls will be used to request or manage that consent.

11. Marketing Communications

Where permitted, PELMORI may send marketing communications.

You may unsubscribe from promotional emails using the unsubscribe option provided in those messages.

Even if you unsubscribe from marketing, we may still send non-marketing communications relating to:

• Orders
• Payments
• Shipping
• Accounts
• Returns
• Security
• Customer support

12. International Transfers

PELMORI, Shopify, suppliers, fulfillment providers, and other service providers may process personal information outside your country.

This can include countries outside Norway, the European Economic Area, or the United Kingdom.

Where required by applicable law, international transfers will rely on an appropriate legal mechanism, which may include:

• An adequacy decision
• Standard Contractual Clauses
• Other legally recognized safeguards

13. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by law.

Retention may depend on factors including:

• Whether you have an active account
• Whether an order remains active
• Customer-support needs
• Tax requirements
• Accounting requirements
• Fraud prevention
• Disputes
• Legal claims
• Statutory record-keeping requirements

Different categories of information may therefore have different retention periods.

14. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, internet transmission, or electronic-storage system can be guaranteed to be completely secure.

Customers should avoid sending highly sensitive information through ordinary email unless necessary.

15. Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information.

These can include the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion
• Request restriction of processing
• Object to certain processing
• Receive certain information in a portable format
• Withdraw consent
• Opt out of certain marketing
• Opt out of certain targeted advertising or data sharing
• Submit a complaint to a data-protection authority

These rights may be subject to legal conditions or exceptions.

16. How to Exercise Your Rights

To make a privacy request, contact:

pelmoristore@gmail.com

Please explain the request clearly.

We may need to verify your identity before releasing, changing, or deleting personal information.

We will respond within the period required by applicable law.

17. Norwegian and EEA Customers

Customers in Norway and other parts of the EEA may have rights under the GDPR and applicable national privacy legislation.

These can include:

• Access
• Rectification
• Erasure
• Restriction
• Objection
• Data portability
• Withdrawal of consent

If you believe your personal information has been processed unlawfully, you may also have the right to lodge a complaint with a competent supervisory authority.

For customers in Norway, the relevant supervisory authority is generally Datatilsynet, the Norwegian Data Protection Authority.

18. UK Customers

Customers in the United Kingdom may have similar rights under applicable UK data-protection law, subject to the conditions and exceptions provided by law.

19. U.S. Privacy Rights

Residents of certain U.S. states may have additional rights relating to:

• Access
• Correction
• Deletion
• Portability
• Sale or sharing of personal information
• Targeted advertising

Where applicable, eligible customers may exercise advertising or data-sharing opt-out rights through our Your Privacy Choices page.

20. Children's Privacy

PELMORI is not directed specifically at children.

We do not knowingly collect personal information from children where doing so would require parental authorization under applicable law.

If you believe a child has provided personal information improperly, contact:

pelmoristore@gmail.com

and we will review the request.

21. Third-Party Websites

The PELMORI store may contain links to websites or services operated by third parties.

PELMORI does not control the privacy practices of independent third-party websites.

You should review their privacy policies before providing information to them.

22. Business Transactions

If PELMORI or its business assets are involved in a merger, sale, restructuring, financing, acquisition, or similar transaction, personal information may be transferred as part of that transaction where permitted by law.

Any such processing remains subject to applicable privacy requirements.

23. Changes to This Privacy Policy

We may update this Privacy Policy when:

• Our business changes
• Our services change
• Our technology changes
• Our providers change
• Legal requirements change

The latest version will be posted on the store with an updated Last updated date.

Material changes will be communicated where required by law.

24. Contact

For privacy questions, requests, or complaints, contact:

PELMORI

Email: pelmoristore@gmail.com

End of policy.