Shipping policy

SHIPPING POLICY

Order Processing

Orders are normally processed within 1–3 business days. Orders are not processed on weekends or Norwegian public holidays. During busy periods, supplier shortages or unexpected disruptions, processing may take longer. We will contact you if a significant delay affects your order.

Shipping Costs and Availability

PELMORI offers free standard shipping to eligible destinations. Available shipping methods and destinations are confirmed during checkout. We do not claim to deliver to destinations that are unavailable at checkout.

Estimated Delivery Times

Estimated delivery times begin after an order has been processed and dispatched:

• United States: approximately 8–15 business days
• Canada, United Kingdom, Australia and most European countries: approximately 10–20 business days
• Other supported destinations: approximately 10–25 business days

These are estimates rather than guaranteed delivery dates. Remote locations, customs processing, public holidays, severe weather and carrier disruptions may cause delays.

Order Tracking

When tracking information becomes available, it will be sent to the email address provided during checkout. Tracking information may take several business days to update after dispatch.

Incorrect Addresses

Customers are responsible for providing a complete and accurate delivery address. If you notice an error, contact us immediately at pelmoristore@gmail.com. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Separate Packages

Products may be fulfilled from different facilities. If an order contains multiple products, they may arrive in separate packages and on different dates. You will not be charged additional shipping fees because an order is divided into multiple shipments.

Delayed, Lost or Damaged Orders

If tracking has not updated for an extended period, your order is considerably overdue, or it arrives damaged, contact us at pelmoristore@gmail.com with your order number. We will investigate the shipment and provide an appropriate replacement, refund or other remedy in accordance with applicable consumer law.

Customs and Import Charges

International orders may be subject to customs procedures or import requirements imposed by the destination country. Any charges collected by PELMORI will be displayed during checkout. Where additional charges may legally apply after checkout, customers will be informed as required by applicable law.

Contact Information

If you have questions about shipping or an existing order, contact:

Email: pelmoristore@gmail.com
Store: PELMORI