Terms of service
Terms of Service
Last updated: September 8, 2026
Welcome to PELMORI. These Terms of Service govern your use of the PELMORI online store and purchases made through it.
PELMORI is a trading name operated by a Norwegian sole proprietorship.
By accessing our store or placing an order, you agree to these Terms together with any information presented during checkout and any policies referenced below.
Nothing in these Terms limits or excludes mandatory consumer rights that apply under Norwegian law or other applicable consumer-protection laws.
1. Seller Information
Store: PELMORI
Email: pelmoristore@gmail.com
The customer who places an order is referred to in these Terms as the customer or purchaser.
2. The Contract
The agreement between PELMORI and the customer consists of:
- These Terms of Service
- The product and pricing information shown before purchase
- Information displayed during checkout
- Our Refund & Return Policy
- Our Shipping Policy
- Our Privacy Policy
- Any other conditions specifically agreed between PELMORI and the customer
If specially agreed terms conflict with these general Terms, the specially agreed terms will normally take priority unless doing so would conflict with mandatory law.
3. Eligibility and Use of the Store
You may use the store only for lawful purposes.
You must not:
- Attempt unauthorized access to the store or related systems
- Introduce malicious software or harmful code
- Interfere with the operation or security of the store
- Use the store fraudulently
- Impersonate another person
- Provide deliberately false order or payment information
- Use the store in a way that violates applicable law or another person's rights
We may restrict access where reasonably necessary to protect PELMORI, our customers, our service providers, or the security of the store.
4. Product Information
We make reasonable efforts to describe and display products accurately.
However, product color, appearance, packaging, dimensions, or other visual details may vary slightly because of screen settings, manufacturing batches, supplier updates, or other reasonable production differences.
Product suitability can vary between customers.
Customers should read the product description, instructions, warnings, and other information provided before using a product.
Unless expressly stated otherwise, information on the store is provided for general product information and is not medical or professional advice.
5. Prices
Prices are shown in the currency displayed by the store.
The price and any additional charges applicable to an order will be presented during the purchase process as required by law.
Customers will not be charged undisclosed mandatory additional costs that should have been communicated before purchase.
Prices, promotions, and discounts may change for future orders without notice.
A price change does not affect an order already validly concluded at an agreed price, except where applicable law permits correction of an obvious error.
6. Orders and Formation of the Contract
When you submit an order, you are requesting to purchase the products shown in that order.
You are responsible for checking your order information before completing the purchase, including:
- Product
- Variant or color
- Quantity
- Delivery address
- Contact details
An order may be rejected or cancelled where there is a legitimate reason, including:
- Payment failure
- Suspected fraud
- Product unavailability
- An obvious pricing or listing error
- A delivery destination that cannot be serviced
- Legal or regulatory restrictions
If PELMORI cancels an order after payment has been taken, the amount due to the customer will be refunded.
Norwegian standard online sales conditions recognize that a contract may not bind a party where an obvious typing or pricing error existed and the other party knew or should reasonably have known about the error.
7. Payment
Payment is processed using the payment methods made available during Shopify checkout.
Payment processing may involve Shopify and third-party payment providers.
You confirm that you are authorized to use the payment method provided.
Orders may be subject to payment authorization, fraud prevention, and security checks.
PELMORI does not directly store complete payment-card details where those details are processed by Shopify or another payment provider.
8. Shipping and Fulfillment
PELMORI may use third-party suppliers, fulfillment facilities, warehouses, and carriers to fulfill orders.
Available destinations and shipping methods are determined during the purchase process.
Free standard shipping may be offered to eligible destinations as stated on the store.
Processing and delivery times are estimates unless expressly stated to be guaranteed.
Delivery may be affected by circumstances including:
- Carrier delays
- Customs procedures
- Supplier processing
- Public holidays
- Severe weather
- High order volumes
- Incorrect addresses
- Events outside our reasonable control
Full shipping information is provided in our Shipping Policy.
9. Separate Shipments
Products within the same order may occasionally be fulfilled from different facilities.
This means products from one order may:
- Arrive in separate parcels
- Receive separate tracking numbers
- Arrive on different dates
A split shipment does not by itself mean an item is missing.
10. Delivery Address
The customer is responsible for providing a complete and accurate delivery address.
If you notice an error after ordering, contact pelmoristore@gmail.com as soon as possible.
We will attempt to help, but we cannot guarantee that an address can be changed once fulfillment has begun.
Additional costs resulting from an incorrect address may be handled in accordance with applicable law.
11. Risk of Loss
Mandatory consumer law determines when risk for purchased goods passes to the customer.
These Terms do not transfer risk earlier than permitted by applicable consumer law.
For Norwegian consumer purchases, the Consumer Authority's standard conditions generally state that risk transfers when the customer or their representative takes possession of the goods.
12. Right of Withdrawal
Where a statutory right of withdrawal applies, customers may exercise it according to applicable law.
For eligible Norwegian distance purchases, the statutory withdrawal period is generally 14 days, beginning according to the rules applicable to the type of delivery.
Customers do not need to provide a reason for exercising a valid statutory right of withdrawal.
The customer must clearly inform PELMORI that they wish to withdraw before the applicable deadline.
Contact:
After exercising the statutory withdrawal right, goods must generally be returned without undue delay and no later than 14 days after notice has been given.
Where properly disclosed and permitted by law, the customer may be responsible for the direct cost of returning a change-of-mind purchase.
PELMORI does not charge a special fee simply for exercising a statutory withdrawal right.
Full instructions and our additional voluntary 30-day return conditions are provided in our Refund & Return Policy.
13. Voluntary 30-Day Return Policy
In addition to mandatory rights, PELMORI provides an eligible 30-day return-request period after delivery, subject to the conditions in our Refund & Return Policy.
Conditions applying specifically to this additional voluntary return period may be stricter than the statutory withdrawal rules where legally permitted.
Mandatory consumer rights always take priority.
14. Damaged, Defective, or Incorrect Products
If an item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.
Email:
Please provide:
- Your order number
- A description of the issue
- Photographs or video where reasonably useful
PELMORI may request reasonable information needed to investigate the issue.
Depending on applicable law and the circumstances, remedies may include repair, replacement, price reduction, refund, or another remedy required by law.
15. Consumer Complaint and Guarantee Rights
The voluntary return policy is separate from your mandatory rights relating to defective or non-conforming goods.
A customer does not lose statutory complaint or guarantee rights merely because the voluntary return period has expired.
Nothing in these Terms limits mandatory rights provided by applicable consumer law.
16. Hygiene and Sealed Products
Certain sealed products may be subject to statutory exceptions to change-of-mind withdrawal where the product is unsuitable for return for health or hygiene reasons and the protective seal has been broken.
Any such exception applies only where permitted by applicable law.
It does not remove statutory rights relating to defective, damaged, or incorrectly supplied goods.
17. Refused and Uncollected Deliveries
Simply refusing a parcel or failing to collect it does not necessarily constitute valid notice that you are exercising a statutory right of withdrawal.
If you want to cancel or withdraw from a purchase, contact PELMORI directly so that your request can be properly recorded.
Any additional costs arising from an uncollected or refused shipment may be handled to the extent permitted by applicable law.
18. Customs, Taxes, and Import Charges
International orders may be subject to customs procedures, duties, taxes, or import requirements imposed by the destination country.
Where PELMORI collects such charges during checkout, they will be shown as applicable.
Where charges may lawfully be imposed separately by customs authorities or carriers, responsibility will be determined according to the information provided before purchase and applicable law.
19. Promotions and Discounts
Promotional offers may be subject to additional conditions displayed with the promotion.
Unless otherwise stated:
- Promotions cannot necessarily be combined
- Promotions may have eligibility requirements
- Promotions may end or change for future orders
- Discount codes may have expiry dates
Discounted pricing does not remove mandatory consumer rights.
20. Intellectual Property
Unless otherwise stated, PELMORI's original:
- Brand name
- Logos
- Website design
- Written content
- Graphics
- Original photographs
- Marketing materials
may be protected by applicable intellectual-property laws.
You may use the store for personal, lawful shopping purposes.
You may not reproduce or commercially exploit PELMORI-owned content without permission except where permitted by law.
Third-party trademarks, images, applications, and other materials remain the property of their respective owners.
21. Reviews and User Content
Customers may be able to submit reviews, photographs, videos, comments, or other content.
By submitting content, you confirm that you have the right to submit it and that it does not:
- Infringe another person's rights
- Contain unlawful material
- Deliberately contain false or misleading claims
- Contain malicious software
- Reveal another person's private information without permission
PELMORI may moderate or remove content where reasonably necessary, including spam, unlawful content, abusive material, or reviews that violate applicable review-platform rules.
Submitting a review does not transfer ownership of your original content to PELMORI, but you give us permission to display and use the submitted content in connection with operating and promoting the store, to the extent permitted by law.
22. Third-Party Services
The store relies on third-party services that may include:
- Shopify
- Payment processors
- Fulfillment providers
- Shipping carriers
- Review services
- Analytics providers
- Advertising platforms
- Customer-support tools
Their services may be subject to their own terms and privacy practices.
PELMORI remains responsible for its obligations to customers to the extent required by applicable law.
23. Privacy
Personal information is processed in accordance with our Privacy Policy and applicable privacy laws.
Information may be shared with service providers where reasonably necessary to:
- Process payments
- Fulfill orders
- Deliver parcels
- Prevent fraud
- Provide customer support
- Operate and improve the store
- Comply with legal obligations
Please review the Privacy Policy for further information.
24. Website Availability
We aim to keep the store available and functioning correctly but cannot guarantee uninterrupted access at all times.
The store may occasionally be unavailable because of:
- Maintenance
- Technical problems
- Shopify outages
- Third-party service failures
- Security incidents
- Circumstances outside our reasonable control
We may update, modify, or discontinue website features where reasonably necessary.
25. Errors and Corrections
Information may occasionally contain typographical, technical, product, inventory, or pricing errors.
PELMORI may correct genuine errors and update information where reasonably necessary.
Any correction relating to an existing consumer contract remains subject to mandatory consumer law.
26. Limitation of Liability
To the maximum extent permitted by applicable law, PELMORI is not liable for indirect or consequential losses that were not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.
In particular, these Terms do not exclude mandatory liability or remedies arising under applicable consumer-protection legislation.
27. Force Majeure and Events Outside Our Control
PELMORI will not be responsible for failure or delay caused by circumstances beyond our reasonable control to the extent permitted by law.
Examples may include:
- Natural disasters
- War or civil disturbance
- Major transportation disruption
- Government restrictions
- Strikes outside our organization
- Carrier network failures
- Major technology outages
- Supplier shutdowns
We will take reasonable steps to minimize disruption where possible.
28. Changes to These Terms
We may update these Terms when necessary because of changes to:
- The store
- Products or services
- Business operations
- Applicable laws
- Shopify or other service-provider requirements
Changes apply prospectively from the date the updated Terms are published unless applicable law requires otherwise.
Updates do not remove rights already attached to an existing order.
29. Governing Law
These Terms are governed by Norwegian law, subject to any mandatory consumer-protection rules that apply in the customer's country of residence.
A choice of Norwegian law does not deprive an eligible consumer of mandatory protections they are entitled to under applicable law.
30. Complaints and Dispute Resolution
If you have a complaint, contact PELMORI first:
We will attempt to resolve the issue directly.
Norwegian consumers may also have the right to seek assistance or mediation through the Norwegian Consumer Authority (Forbrukertilsynet) or another competent consumer dispute-resolution body.
Nothing in this section restricts a consumer's right to use any dispute-resolution process or court available under mandatory law.
31. Severability
If part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally possible.
32. No Waiver of Rights
If PELMORI does not immediately enforce a provision of these Terms, that does not necessarily mean that the provision or right has been waived.
33. Contact Information
Questions about these Terms, an order, or PELMORI can be sent to:
Email: pelmoristore@gmail.com